Help & contact
Guidance for common connection and record questions. Verified contact destinations are still required.
Connection troubleshooting
If authorization does not complete, return to the healthcare organization, confirm your patient portal account is active, review any error shown there, and try again later. Availability can vary by organization.
Missing or incorrect records
A missing item does not mean an event never occurred. Check the source portal and contact the healthcare organization to correct its originating record. Sift cannot change a source record through the intended read-only connection.
Revoke access
Use the healthcare organization’s connected-app controls where available. [REQUIRED] Verify and document Sift-side disconnect and deletion behavior before publication.